categories of team interactions, which companies can consider when deciding how to structure work — regardless of where it happens.

Content interactions: communication about tasks, such as sharing feedback while sitting side by side. When work went virtual, more of these interactions took place asynchronously, through digital work tools such as Slack. One manager said communication had improved because individuals had more time to think.

Bounce interactions: new idea generation, as with an impromptu whiteboard brainstorming session. In the virtual version, individuals often generated ideas on their own, and then they and others emailed them back and forth. That made it harder to align with others; some teams adjusted by moving brainstorming sessions to videoconferences.

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