Q: The package situation in my co-op feels chaotic. We have a doorman, who attends to the lobby, but if someone needs to retrieve a package, he has to get it from a storage area, leaving the lobby unattended. The package room is often overloaded, making it hard for him to find items, and some people don’t pick up their boxes for days, adding to the clutter. I can only imagine how busy it’s going to get over the holidays. There must be a better way to do this, right?
A: The onslaught of package deliveries was bad before the pandemic, but it’s been exacerbated in the past year as people started ordering everything online, from dish soap to dresses. Add to the mix typical holiday shopping and extraordinary shipping delays, and you have a recipe for a very confused and cluttered package room.
“Package deliveries have not been just a seasonal issue — they’ve been a 52-week issue,” said Dan Wurtzel, the president of FirstService Residential New York, a property manager. “There are significant challenges around where to store stuff and how to manage the volume of packages.”
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