In a 2021 global survey, nearly two-thirds of 250 respondents said they had either adopted mobile credentialing to control building access or planned to over the next two years, according to IFSEC Global, an international security and fire safety news and conference organization in London.

Despite the urgency created by the pandemic, some landlords and property managers are still mulling how to best strengthen their lobby safety and security, and by how much.

Complicating matters is the lack of a unified system. The sector for building software solutions remains fragmented, with several property technology companies competing. And the abilities are still being explored. For instance, apps have been developed to automatically call an elevator when a person enters a building, but technology providers have yet to roll out the feature in a significant way, Mr. Scott said.

The same is true for the deployment of automated temperature scanners, he added. In many cases, temporary temperature-taking stations disappeared in 2021, before the Omicron variant of the coronavirus took hold.

“Once a pandemic loses its steam, these types of temporary measures tend to gather dust in a storage room unless they have been integrated into the framework of the building management system,” Mr. Scott said.

Expense is also a consideration, particularly in older buildings that lack a robust technology foundation, said W.A. Watts IV, president of the Institute of Real Estate Management, an international organization for property and asset managers.

For example, a project to retrofit an 18-year-old, 25,000-square-foot building in Birmingham, Ala., costs around $5 a square foot just to install base infrastructure, said Mr. Watts, who goes by Chip. He and other industry observers question whether low-density suburban offices in smaller markets even need to install such intensive security and safety measures.

But technological innovation is on its way, said Dawn M. Carpenter, the founder of Dawning Real Estate and a broker who manages about five million square feet of commercial real estate in New York.

In her 200,000-square-foot office building on Staten Island, security guards at the lobby desk still call tenants when visitors arrive, Ms. Carpenter said. The guests then wait until someone takes the elevator down to fetch them. Since Omicron hit, however, no visitors have been allowed.

“Adding a building operating system is a big capital expenditure, and owners have to buy into it,” she said. “There’s not one in this building yet, but it will be coming.”

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