The Lost Art of Connecting: The Gather, Ask, Do Method for Building Meaningful Business Relationships,” which was published by McGraw-Hill Education this week.

Ms. McPherson spoke to DealBook about making connections during a pandemic that has physically estranged so many. The interview has been edited and condensed for clarity.

DealBook: Has your view of technology changed?

Ms. McPherson: The past year helped us all understand how much we miss human connection when we don’t have it. Some days I‘ve showed up at a team meeting and a part of me just felt like crying. So I’ve learned to expose more of that vulnerability and how to be more empathetic and compassionate online, which freed up my team, too. Now, I think we can be better stewards of technology and make those deep connections if we’re intentional about it.

NYT)

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