Conner Gorry, 51, an American journalist who lives in Cuba, spent several frantic weeks trying to renew her expiring passport earlier this year. The U.S. Embassy in Havana is closed for all but emergency services. For six weeks, she tried to book an appointment, and received no response. Ms. Gorry grew so stressed that she developed gastritis, and at one point, she contemplated spending more than $13,000 to charter a plane from Havana to Miami, where she knew she would be able to renew her passport by mail.

She eventually found a flight out of Havana, and flew to the U.S. with one week left on her passport. She is unsure of when she will return to Cuba. The situation, she said, made her furious.

“The Covid thing is one thing. But the U.S. has citizens all over the world, and a diplomatic corps all over the world. What are they doing to protect and attend to us?”

Documents for American citizens within the United States are also getting stuck in the backlog. When Dayna and Brian Lee, who are Tony Award-winning producers of “Angels in America,” had twin baby girls in early April, the bureaucratic headaches started before they even brought their newborn daughters from the hospital to their home in New York City, where they have lived for several years.

The couple is originally from Toronto and their daughters, Emmy and Ella, are eligible for dual U.S. and Canadian citizenship but are currently without passports from either country. The infants must have American passports first so their parents can travel with them to Canada, where the girls will be able to also receive their Canadian passports. But for weeks after the girls were born, Mr. and Mrs. Lee were unable to book appointments at any U.S. passport office within a three-hour drive of New York City. They ended up turning to an immigration lawyer for help.

“It’s so inexplicably stressful, mixed up with the overwhelming joy of having these two beautiful lives in front of you,” Mr. Lee said. “But we’ve made the decision that come hell or high water, we will be with our families this summer.”

Elizabeth Goss, an immigration attorney based in Boston, said she expects delays and scheduling headaches for both visas and U.S. passports to last another year.

“It’s like a cruise ship that needs to readjust,” she said. “It’s not a speedboat.”


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